Terms and Conditions

Definitions “Client” -  Any person/company who confirms a service booked with Destination Africa Ltd (operator of Zanzibar.COM). This includes all those who the person/company purports to represent. “Company’ – This refers to Destination Africa Ltd who operates and trades under the name of Zanzibar.COM. Destination Africa Ltd is a limited company registered in England and Wales. It’s company registration number is  and it’s registered office is: 1 – 6 Clay Street London W1U 6DA United Kingdom “Departure” – This refers to the date that the first service booked with Destination Africa Ltd takes place. “Return” – This refers to the date on which the last service booked with Destination Africa Ltd takes place. “Principal” – This refers to any operator or supplier of accommodation or other services (including flights) which Destination Africa Ltd books on behalf of the Client. 1.    The Client, who signifies his acceptance of a booking does so on behalf of him/herself and persons under their authority which means that all are bound by the booking conditions as if they had individually made the application themselves. All booking are made with the Company and no person has any authority on its behalf to vary any of the Terms and Conditions which are applicable. 2.    Bookings shall be considered full and paid up once a final invoice has been issued and paid within 48 hours of issuing of such an invoice. Should the invoice not be paid within this time, the Company reserves the right to reissue the invoice should there be an increase in foreign exchange costs, airline rates, fuel surcharges or any other related cost. 3.    Should a Client elect to pay the deposit and pay the balance within 45 days of Departure, the Client fully understands that the price may increase due to foreign exchange fluctuations, airline rate increases or any other related cost and that the Client will be responsible for the incremental costs. 4.    A deposit of 25% of the full booking amount is payable upon confirmation of acceptance of the services quoted. The full (remaining) amount due by the Client to the Company shall be payable not less than 45 days prior to the date of Departure. If the full amount is not paid in due time, the Company reserves the right to treat the booking as cancelled. Bookings made within 45 days of Departure date must be paid in full immediately. 5.    The Client undertakes to provide all information and documentation to those they purport to represent and whom are included in the services booked with the Company. 6.    Any amendment that results in the reduction of services, flights or accommodation booked with the Company – and is done so within 45 days of the date of Departure will constitute a cancellation of services booked and will attract cancellation fees in terms of point 7. Below. 7.    If a booking is cancelled without the consent of the Company, the latter shall retain the full deposit. If the booking is cancelled less than 45 days of date of Departure (but not less than 30 days), the Company shall retain 50% of scheduled airline fares and 40% of land arrangement costs. If cancellation is made less than 30 days of date of Departure (but not less than 14 days), the Company shall retain 50% of scheduled airline fares and 65% of land arrangement costs. If cancellation is made less than 14 days of date of Departure (but not less than 7 days), the Company shall retain 50% of scheduled airline fares and 75% of all land arrangement costs. Any cancellation made less than 7 days of date of Departure will result in the Company charging 100% cancellation fees. 8.    Should a Client fail to join a tour, make use of a flight or fail to use the accommodation/services booked by the Company on their behalf, for any reason whatsoever, no refund or liability will be accepted by the Company. As agents, the Company act only as agents for the principals and accordingly accept no liability for any loss or damage which any passenger may suffer as a result of the failure of such principals to fulfil their obligations, whether in relation to travel arrangements, accommodation or otherwise. The Company reserves the right to and shall be entitled to cancel any tour or product sold prior to Departure and in such case the Company shall be obligated to refund all amounts relating to the cancelled service/product received by them to that time by the Client, who shall no further claim whatsoever against the Company. 9.    The Client acknowledges that it is his/her responsibility to ensure that they are possessed of the necessary travel documents that may be required in respect of the proposed tour and itinerary as well as all health, visa and other documents that may be required from time to time. 10.    The Company reserves the right in it’s absolute discretion to terminate the services of any Client whose behaviour is such that the Principals involve conclude that the behaviour is likely to cause distress, damage, danger or annoyance to any third party, or to cause damage to property. In this circumstance all the Company’s obligations to the Client under this contract or otherwise shall cease and full cancellation charges shall apply. The Company will not be liable for any refund, compensation or costs incurred by the Client whatsoever. 11.    The Client undertakes to ensure that they and all they represent in terms of this contract have sufficient travel insurance to cover themselves for the entire duration of the services booked with the Company. 12.    The Company does not accept responsibility for any services or facilities which are arranged by the Client which was not specifically part of the services booked by the Company and paid for by the Client. This includes such things as taxis arranged by the Client themselves or tours/excursions booked directly with a hotel etc. 13.    While the Company endeavours to provide the best service possible by taking note of special requests by the Client (such as dietary or religious requirements) and communicating this to the Principals, the Company accepts no obligation or liability with respect to the delivery of such special requests. 14.    When the Client is travelling with any persons under their authority, they warrant that they are authorised to bind every member to the terms of this contract. 15.    The Client understands that the services/accommodation booked on their behalf by the Company will not necessarily be the same standard or level of service as that supplied in the United Kingdom. The basis for a decision as to whether a suitable level of service/accommodation was provided will be the standards common to that country as established by the local tourism authority and the relevant Country’s law as applicable. 16.    The Company reserves the right to increase the charges quoted due to any increase in airline tariffs, fuel costs, entrance fees or major fluctuation (more than 5%) in exchange rates. 17.    Complaints/compliments must be addressed in writing to The Manager Destination Africa Ltd 1 – 6 Clay Street London W1U 6DA United Kingdom OR emailed to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it (with clear and visible headers) 18.     All complaints must be received in writing within 14 days of the Client’s Return. Any complaints received after 14 days will not be accepted. 19.    The Client acknowledges that save and except for what has been stated herein, there exist no warranties, representations, guarantees, promises, undertakings or inducements of any nature whatsoever. Any matter or things said by any person on behalf of the Company or purportedly on behalf of the Company, irrespective as to the position such person occupies, and which is not stated herein, shall not be binding upon the Company, and the Client acknowledges that they have not relied on any matter or thing stated on behalf of the Company that is not stated herein. 20.    The Company does accept liability or pay compensation where the performance of our obligations under this contract is prevented or affected by the Client. The Company is also not responsible for any damage or loss suffered as a result of ‘force majeure’ (this refers to any event which the Company or the Principals could not deliver as a result of natural disaster, weather conditions, fire, industrial disputes, terrorist activity, war, civil unrest and all similar events which are outside our control). 21.    In the event that the Client encounters a delay/cancellation in flight or is denied boarding for any reason whatsoever, this shall not entitle the Client to cancel any other services, flights or accommodation that is affected by such circumstance and full cancellation charges will apply for the portion of services not supplied as a result of such circumstance. 22.     All parties agree that English Law will apply to this contract and to any dispute, claim or other matter that arises between the Company and the Client. Any arbitration or any other matter of legal significance entered into will be done under and according to the laws and jurisdiction of the courts of England and Wales only. 23.    Any website and its content that is operated by the Company is copyrighted and permission must be sought by the Company in writing before use can be made of such content. 24.    These Terms and Conditions constitute the entire terms of the relationship between the parties. There exist no other Terms and Conditions regulating this relationship. No amendment, cancellation or waiver of any term or right referred to herein shall be valid or binding unless reduced to writing and signed by both parties.